Head of Product & Engineering, Payments

We’re one of the most popular commerce platforms on the web, powering millions of stores, including our own at woo.com. In fact, one in five online stores are powered by Woo, including the Burning Man Marketplace, Bjork’s official store, and the New Zealand All Blacks rugby team’s official store. Built on WordPress, Woo empowers anyone, anywhere, to sell anything. We partner with global technology brands such as Stripe, PayPal, Google, TikTok, Pinterest, Klaviyo and others, integrating their services with Woo to provide all the tools businesses need to run and grow their online stores.

As part of the Automattic family, Woo is fully distributed, with no physical offices. The flexibility and autonomy that come with working from home are in our DNA–we provide benefits and resources to support your growth while doing your best work from anywhere in the world. We have a huge footprint, but we’re a small company. That means everyone here has the opportunity to make a visible, profound, and lasting difference while helping the store owners who rely on Woo every day.

About the role:

We’re looking for a Head of Product and Engineering for the Payments group within WooCommerce. In this role, you will report to the GM of Payments and lead a team of product directors, and engineering, overseeing our payment products and platform. This product portfolio includes our flagship payment solution WooPayments, including a new consumer wallet product WooPay, payment partner extensions and integrations, and our first-party payments processing platform that serves Automattic.

In this role, you will drive the strategic direction of merchant and consumer-facing payment products, as well as the platform strategy that powers these products. You will guide the vision, direction, and priorities, to enhance and transform the experience of our payments and checkout products. You will partner closely with cross-functional teams and leadership across design, marketing, operations, customer success, business development and sales to build alignment in business and product strategy. You will create roadmaps in service to our customers, finding opportunities for monetization that create mutual value exchange for our customer and business, and align closely with the overall WooCommerce product, to ensure seamless experiences. You will be a growth hacker, using optimal product experiences, and partnering with marketing to increase the penetration rate of Woo-owned payments products. You will work closely with payment providers to ensure our products are leveraging their capabilities and integrations appropriately.

This is an ideal role if you are someone who is customer obsessed, and is as energized with guiding the 30k foot view, as you are sweating the details! You care about the experiences you provide to customers, and their shoppers. You take pride not only in what you build, but how you build, helping increase scale, productivity and efficiency in execution. You know the fine balance between empowering your teams, while giving them guidance in how to operate. Your decision process is guided as much in being data-informed, as it is from intuition of your past experiences and listening to your customer. You are equally comfortable in building both iterative and transformational products, with a passion for challenging the status quo and removing blockers. This position is an opportunity to join one of the fastest-growing Business Units across Automattic.

Responsibilities:

• Collaborate with cross-functional stakeholders and payments leadership to set product strategy and vision for the payments product area that is aligned with overall strategy.
• Lead a team of Product Directors and Engineering to help them develop and deliver on roadmaps to realize the strategy and goals.
• Be a key member of the Payments Leadership Team, responsible for meeting business needs, and influencing business decisions with quantitative and qualitative insights using your experience and empathy for users. Drive growth of active users and establish our products as the top option for WooCommerce stores.
• Increase payment volume through WooCommerce’s payment products through a combination of new active users and better same store sales by providing relevant and high-converting checkout experiences.
• Talk to our customers – merchants, developers, and shoppers – to understand their most important needs. Use interviews, internal data, market feedback, competitive research and your intuition to define the most valuable problems worth solving.
• Be a champion for your team and products across the organization. Rally team input and cross-functional alignment through planning processes. Maintain an efficient cadence for collaborating with other executives and leads throughout the product life cycle. Advocate for projects, secure the right resources for success, and work with leadership when goals are at risk.
• Own our product strategy, roadmap, track metrics, optimize performance, and report progress.

Requirements:

• You are a deep payments expert, understand the ecosystem, and the levers that exist therein. You are familiar with PayFac constructs, especially as it relates to risk management of merchants and transactions. eCommerce experience is a plus.
• Leading a portfolio of products, building a long-term strategy, and working with colleagues at all levels and across subject areas to realize that strategy.
• The ability to connect business strategies, customer needs, and available technologies to deliver best-in-class products and achieve business goals.
• Experience in all stages of the product life cycle, from successfully bringing new products to market, meaningfully improving established product performance, and also migrating a large user base from a legacy offering to a new and improved substitute.
• A healthy understanding of the difference between install-base and hosted/SaaS solutions, and the levers available to influence customers in each of those environments.
• Familiar enough to work with engineering leads to make tradeoffs for prioritization and to scope projects correctly.
• Strong organizational, cultural, and people leadership skills. You are a strong cross-team collaborator, able to effectively work with teams across multiple departments, time zones, and functions.
• Excitement to join a globally distributed team. Familiarity with distributed work is welcome.

Salary Range - Please note that salary ranges are global, regardless of location, and we pay in local currency.

Read more about our compensation philosophy and benefits.